1. Contract of hire
All bookings accepted are subject to the following conditions, which are deemed to be accepted in full by the hirer and all persons in the party. Bookings would be deemed to be accepted once payment is received.

2. Deposit
A non-refundable deposit is from 1 night rate (minimum) up to 50% of the total rental (maximum) is required to secure your booking. Your booking is only confirmed upon receipt of your payment and this will be confirmed by e-mail. You can pay a deposit via Paypal, Western Union or other money transfer system. Details of how to make your deposit payment will be emailed to you. Note:  We accept payment by PayPal system . In case you pay with credit card, bank and transfer comission is paid by customer, i.e. price for apartment is up to 10 % more.

3. Payment of the balance
The balance must be paid after your arrival during check-in procedure in cash ( Hrivna, commercial rate for payment day). Please note that most places do not accept credit cards, they take cash only!! If you have travel cheques you will be able to convert them into cash at any bank in Kiev.

4. Cancellation by the hirer
If you cancel your booking at any time, booking deposit will not be refunded. Also, if you decide to leave the apartment before the agreed departure date the full hire cost is to be paid.

5. Alterations or cancellation by us
In the unlikely event that the property becomes unavailable due to circumstances beyond our control the hirer will be offered alternative accommodation or a full refund. Any variation will be communicated to the client in writing by post or fax. On receiving notification, the client has forty-eight hours to communicate non-acceptance of the variation described. If no such communication is received, the client is assumed to have accepted the variation. If communication of non-acceptance is received within forty-eight hours, the booking deposit will be returned to the client without any deduction. Any refund is restricted to the property hire costs and the owners are not liable for any cancellation or administrative charges for travel arrangements, etc.

6. What is included
The property rental includes the cost water, electricity, cleaning, change beddings and towels once per week. Any defects or deficiencies must be reported to us within 24 hours of your arrival. After this time it will be assumed that everything is in order. No additional taxes or commissions is needed. The property hire does not include insurance for the hirer and their party.

7. Check-in / Check-out time
Unless special arrangements are agreed in advance between the hirer and us the apartment will be available for occupation from 2.00pm on the day of arrival and must be vacated by 12.00pm on day of departure.
An early check-in and late check-out out of fixed time would be charged at the full apartment rate and have to be booked before if the apartment is not reserved by the other customer. Check-out between 12:00p.m. and 17:00 p.m. is charged at half the apartment rate and out is only available if the apartment has not been reserved on that date.

Note please: for late or early check out/ check in (after 22:00  or  till 8:00) there is extra charge 10$. if you order transfer with us, there is no extra payment for late/early check out/check-in

8. Occupancy
Only persons accompanying the named guest on the booking may occupy the property. The apartment can not be re-let or sub-let to any other group, party or individual without written permission from the owners. Under no circumstances may more than the maximum number occupy the property. The owners reserve the right to refuse admittance to the hirer and party if they are in breach of this condition. Pets are not accepted in the apartments.

9. Customer's responsibility
The hirer is responsible for taking reasonable care of the apartment and its contents, including all equipment, furniture and utensils, crockery , etc. Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the apartment or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our local representatives. The cost of the repair or replacement must be agreed with and paid to the owner of property.

10. Rights of access
The owners, our representatives, or subcontractors have the right to access the apartment at any time with due regard to the convenience of the hirer for the purpose of linen change, inspection of the apartment, and to carry out essential, or routine repair or maintenance work.

11. Complaints
In the unlikely event that you have a complaint about the apartment or its contents whilst on holiday, it must be reported immediately to us. The owners will have no liability for any complaint submitted after completion of the hire period. In the event of building work taking place by local authority, developers or neighbours, it is important to note that the owners are not responsible for such work, and are unable to stop such work taking place, or control the levels of noise.